Updated on August 12, 2023
How does the buying process work on terragoug.com?
To buy a plot of land, simply create an account on our website and select the desired plot. Choose from a 1 or 2-year contract and one of four payment options: daily, weekly, monthly, or quarterly. No down payment or upfront payment is required. Once you accept the digital agreement, a copy will be sent to your email address. Make your first payment and your equated monthly instalments start immediately.
When will the transfer of title take place?
The transfer of title will be executed after your purchase is completed. This is when we receive full payment for the land. Rest assured that all our plots are registered under Terrago, and additional documentation is available upon request.
Can I purchase multiple plots under the same account?
Yes, you can purchase multiple plots under the same account on terragoug.com. Each plot will have a separate contract and payment plan.
Are the site listings detailed enough for me to make an informed decision?
Yes, each site listing includes a drawing of the plot and the plot number, allowing you to make an informed choice. We include an accurate GPS marker, along with information about the nearest landmarks, availability of utilities, and more.
Can I visit the site before making a purchase?
Absolutely! We offer free site visits on weekends. However, during weekdays, you can still visit the site if you bring your own vehicle or agree to pay for travel to and from the site, and a representative from TerraGo will accompany you.
Is there a registration fee or any upfront charges to create an account on terragoug.com?
No, there are no registration fees or upfront charges for creating an account on terragoug.com. It's completely free to sign up and explore the available plot listings.
What happens if I miss a site visit due to unforeseen circumstances?
We understand that unforeseen circumstances can arise. If you miss a site visit on the scheduled weekend, please contact us to reschedule or arrange an alternative visit if possible.
Can I visit multiple plots before making a final decision?
Absolutely! We encourage buyers to explore their options and visit multiple plots to make an informed decision. Feel free to schedule multiple site visits to find the perfect plot for you.
How do I make payments for the land?
Payments can be made using Airtel Money or MTN mobile money. We are working on launching credit card options soon, making it even more convenient for you to make payments.
Is there any other mode of payment besides Airtel Money and MTN mobile money?
Currently, Airtel Money and MTN mobile money are the accepted payment methods. However, we are actively working on launching credit & debit card options in the near future.
Can I switch payment plans during the contract period?
Unfortunately, switching a payment plan is not an option. This is because different payment plans come with different processing fees that determine the final amount to be paid by the end of the contract.
Can I change my payment option between Mobile Money or Card during the contract period?
Yes, you can change your payment option during the contract period. Simply select your preferred payment option at the point of payment.
Are there any hidden fees or additional charges besides the payment and penalty mentioned?
No, there are no hidden fees or additional charges apart from the agreed-upon payment and the penalty for late payments. The transfer costs are included in the price you are paying. We believe in transparency, and all costs will be clearly communicated to you during the purchasing process.
What happens if I miss the SMS reminder for my due payment?
While we send SMS reminders to assist with timely payments, it is the buyer's responsibility to ensure payment punctuality. If you miss the reminder, please refer to your account on terragoug.com or contact our customer support team to check your payment schedule.
What happens if I miss a scheduled payment?
If you fail to make a scheduled payment, a 1% penalty will be charged for every day delayed. The penalty will be applied to the balance payable (total payable - amounts already paid + accumulated penalties).
Can you explain the penalty calculation?
Certainly! The penalty is calculated at a daily compounding rate of 1% (one percent) of each unpaid instalment amount.
Penalty Calculation Formula and Example:
Let's say you have an overdue instalment of UGX 30,000:
Day 1: Penalty = UGX 30,000 x 0.01 (1%) = UGX 300
Day 2: Penalty = (UGX 30,000 + UGX 300) x 0.01 (1%) = UGX 303
Day 3: Penalty = (UGX 30,000 + UGX 300 + UGX 303) x 0.01 (1%) = UGX 306.03
Day 4: Penalty = (UGX 30,000 + UGX 300 + UGX 303 + UGX 306.03) x 0.01 (1%) = UGX 309.09 If you make your payment on Day 4, you would need to pay UGX 30,000 + UGX 309.09 = UGX 30,309.09
The penalty continues to compound daily until the full overdue amount is paid. This calculation is performed for every unpaid instalment and can be seen in your TerraGo dashboard.
Can I prepay for the land before the contract period ends?
Yes, you can prepay at any time during the contract period. We encourage responsible financial management and offer flexibility for prepayments.
Can I foreclose the property if I have the funds to do so?
Absolutely! You have the freedom to foreclose the property whenever you have the necessary funds. Once you foreclose, the title will be transferred to you immediately.
Can I sell the plot I purchased before the contract period ends?
Yes, you can sell the plot you purchased before the contract period ends. However, the title transfer to the new buyer will only occur after the full payment for the plot has been received by Terrago.
Are the plots located in specific regions or districts only?
The plots are available in various regions and districts across Uganda. We aim to offer a diverse range of locations to cater to different preferences and needs. You can browse through our site listings to find plots in your desired area.
How do I request documentation for a specific plot I'm interested in?
The drawing and shape of every plot is available within the plot listing on our site. If you wish to request additional documentation for a specific plot, please contact our customer support team.
What happens if I encounter issues with the digital agreement?
In case of any issues with the digital agreement, please contact our customer support team. We'll be happy to assist you and resolve any concerns.
What happens if I change my mind about the plot I selected after making the first payment?
If you change your mind after making the first payment, please contact our customer support team immediately. Depending on the circumstances, we may offer you options to transfer your payment to another plot or consider a refund after deducting any applicable charges.
Can I transfer my contract to someone else during the contract period?
Yes, you can transfer your contract to someone else during the contract period. However, please be aware that this process may involve certain administrative steps and may be subject to approval:
- You will be provided with a 21-day period to find an alternate buyer for the plot and complete the transfer process.
- The new buyer must create a Terrago account to facilitate the transfer of the agreement to them.
- Except in cases of foreclosure, the new buyer can choose their own contract period and payment plan that suits their preferences.
- Before the transfer is finalized, you will need to sign an undertaking stating that you have received all your compensation, and there are no outstanding dues owed to you by Terrago or the new buyer.
- If you fail to identify an alternate buyer within the 21-day period, Terrago reserves the right to retain 60% of the total amounts paid by you, transfer the remaining balance to your mobile money account, and subsequently cancel the contract.
For a better understanding of the process and any applicable fees, we recommend getting in touch with our customer support team. They will be happy to assist you throughout the termination process.
Can I cancel my contract before it ends?
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What happens if I decide to cancel my contract after making several payments?
Yes, you have the option to cancel your contract at any time. However, please be aware that there are certain terms and conditions associated with early termination:
- You will be provided with a 21-day period to find an alternate buyer for the plot and complete the transfer process.
- The new buyer must create a Terrago account to facilitate the transfer of the agreement to them.
- Except in cases of foreclosure, the new buyer can choose their own contract period and payment plan that suits their preferences.
- Before the transfer is finalized, you will need to sign an undertaking stating that you have received all your compensation, and there are no outstanding dues owed to you by Terrago or the new buyer.
- If you fail to identify an alternate buyer within the 21-day period, Terrago reserves the right to retain 60% of the total amounts paid by you, transfer the remaining balance to your mobile money account, and subsequently cancel the contract.
For a better understanding of the process and any applicable fees, we recommend getting in touch with our customer support team. They will be happy to assist you throughout the termination process.
Can I upgrade to a larger plot during the contract period?
Yes, if you wish to upgrade to a larger plot during the contract period, please reach out to our customer support team. We will guide you through the process, including any adjustments to your payment plan.
Are the plots developed and ready for construction?
The plots are sold as vacant land. While we ensure that they are registered and have all necessary documentation, development and construction will be the responsibility of the buyer.
How secure is my personal and financial information on terragoug.com?
We take the security and privacy of your information seriously. Our website employs industry-standard security measures to protect your data. Your personal and financial information will be handled in accordance with our privacy policy.
Is there a minimum age requirement to buy a plot on terragoug.com?
Yes, you must be at least 18 years old to purchase a plot on terragoug.com. We adhere to legal age requirements for property transactions.
Is the digital agreement legally binding?
Yes, the digital agreement between the buyer and TerraGo is legally binding. It outlines the terms and conditions of the purchase & payments, and serves as a formal contract for the plot acquisition.
We hope these FAQs provide clarity on various aspects of our services. If you have any further inquiries, don't hesitate to reach out to our customer support team. We're here to help!